FAQ
Website Trust and Legal Questions
Who is AladdinMiners?
AladdinMiners is a professional cryptocurrency mining hardware store, specializing in selling a wide range of miners. We also develop and produce liquid cooling accessories and containers for ASIC mining machines, providing a comprehensive upgrade to traditional air-cooled mining machines.
Are the prices on your website competitive?
Yes, we offer competitive prices thanks to strong partnerships with manufacturers. Contact our sales team for potential discounts on bulk orders.
Where is AladdinMiners located?
Our office is located at FLAT/RM B 5/F GAYLORD COMMERCIAL BUILDING 114-118 LOCKHART ROAD HK
Payment-Related Questions
What payment methods do you accept?
We accept a variety of payment methods including cryptocurrency (USDT, Bitcoin, Ethereum, Litecoin, etc.). For payments via bank transfer, Alipay, West Union, etc., please contact our sales team for further assistance.
Can I pay for my order in instalments?
Full payment is required for in-stock machines. For pre-sale miners and bulk orders, a deposit may be paid first, with final payment due before delivery.
Do I need to pay for my order at the time of placing it?
We recommend prompt payment to secure your purchase due to fluctuating market prices of mining machines.
Order-Related Questions
How can I check my order and shipping status?
Log in to your account on our website to view your order status and track the shipping.
Can I reserve a product that is currently out of stock by paying in advance?
Contact us via email to inquire about availability and reserve items for future delivery upon agreement of shipping terms.
What should I do if I can't log in to my account?
If you’re having trouble logging in, please contact our support team immediately for assistance.
Can I place an order over the phone?
Yes, contact our sales team via the provided contact details on our website to place your order.
Can I place an order without creating an account?
Yes, contact our sales team directly to place an order without an account. We will assist you and provide an invoice.
Why was my order cancelled?
Orders not paid within 24 hours may be automatically cancelled. Contact us if this happens, and we will assist you.
How long will it take for my order to ship?
In-stock machines are shipped immediately, with delivery typically taking 5-10 business days. Shipping times for pre-sale and used machines may vary.
Technical Support and Product Questions
What cryptocurrencies can I mine with AladdinMiners' miners?
Our hardware supports mining of various cryptocurrencies including Bitcoin, Ethereum, Litecoin, and more.
What power cable will I need for my miner?
Miners come with the original factory-supplied power cable. Additional types can be purchased separately.
Should I contact AladdinMiners' support team before disassembling the miner?
Yes, contact us before disassembling your miner to avoid voiding the warranty.
What should I do upon receiving the miner?
Conduct an initial inspection and contact our support team if any discrepancies are found.
What are common mistakes to avoid as a beginner miner?
Ensure proper ventilation to prevent overheating, especially for large ASIC miners.
What are the first mistakes that I should be wary of as a beginner miner?
Ensure you have the right environmental conditions and proper ventilation for your ASIC miner.
What are the prices of your products?
At AladdinMiners, we strive to offer competitive prices on all our products. We have established strong partnerships with manufacturers to ensure that we can provide our customers with the best possible prices. If you find a product you are interested in, we recommend placing your order promptly to secure your purchase. For bulk orders, please contact our sales team for potential discounts.
Additional Categories and Questions
Will there be any customs or duty fees upon receipt of my order?
Yes, you will need to pay appropriate customs fees in your country. Contact your local logistics company to pay the fees.
Which countries do you ship to?
We ship our products worldwide, with specific services for countries with more difficult customs clearance.
How do I claim a warranty for a defective product?
Contact our customer support with your order number, a description of the issue, and the product’s serial number to initiate a warranty claim.
Can I pay for my order in instalments?
Full payment is required for in-stock mining machines. For pre-sale miners and bulk orders, we may offer the option to pay a deposit first, with the final payment due before delivery. Please contact our sales team for more details.
A Simple Guide to Customs Clearance
What is customs clearance?
Customs clearance is a compulsory process for any goods entering or leaving a country. lt requires the submission of various export and import documentation, as well as the payment of duties, VAT and any additional costs such as storage and testing by customs agents.
Citizens should pay import duties to the customs according to law based on different customs policies of various countries and regions.
Please note that the tax is not collected by AladdinMiners but by local customs.
How do you pay customs charges?
Most importers and exporters will have a freight forwarder or customs broker that pays customs charges on their behalf, saving them the trouble of paying it themselves. lf the importer manages their own shipments, they’ll typically be sent an invoice detailing the charges once the goods arrive in the country. These will need to be paid before the goods are released for onward transport.
In certain circumstances, the importer won’t be liable for the payment of import charges. lt will depend which incoterms (International Commercial Terms) has been agreed between the importer and supplier (exporter).
How long does customs clearance take?
Customs clearance is typically completed in minutes or hours, but it can extend to days or weeks if there are missing documentation or if the goods needs to be inspected. in such cases the goods will be held until the necessary documentation has been provided or customs agents have completed their checks.
What documentation is required for customs clearance?
The amount of documentation required for customs clearance will vary by country, but the following documents are required in the majority of countries:
- Export Documentation
- Purchase order from the buyer
- Sales invoice
- Packing list
- Bill of lading or air waybill
- Certificate of origin
Any other documentation as required by the buyer, or as outlined in a letter of credit from a financial institution
- lmport Documentation
- Purchase order
- Sales invoice from supplier
- Bill of lading or air waybill
- Packing list
- Certificate of origin
- All other documentation as required by the buyer or the terms of a letter of credit
If you have any problem during customs clearance, contact us and we will assit you.
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